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Frequently Asked Questions (FAQs) – Meri Dawai
How Do I Use Meri Dawai? Do I Need an Account?
Shopping on Meri Dawai is simple!
1️⃣ Browse DRAP-approved medicines, healthcare products, and compounding options.
2️⃣ Add items to your cart.
3️⃣ Apply promo codes, enter details, and checkout securely.
4️⃣ Receive confirmation via call/SMS.
No account needed for quick purchases!
How Can I Place an Order?
Order via:
✔ Website: www.meridawai.pk
✔ Phone/WhatsApp: +92-300-2472636 or +92-300-2683104
Is Meri Dawai Licensed?
Yes, Mari Dawai is a brand of Marysol Health Care which is
✅ Licensed by Pharmacy Council of Sindh
✅ Only DRAP-registered medicines
✅ Direct manufacturer sourcing
Do you deliver nationwide across Pakistan?
No, currently, we only offer delivery within Karachi. We’re working to expand our services to other cities soon!
How Is my personal data protected?
We use:
🔒 End to end encryption to protect your data.
🛡️ Regular security updates
📜 Full details in our Privacy Policy
Is prescription required to place orders?
📜 Required for prescription medicines
💊 Not needed for non-prescription products
How Can I Be Sure I'm Getting Genuine, not expired medicines?
We source directly from licensed manufacturers, strictly monitor expiry dates, and use tamper-proof packaging. Every product is DRAP-approved for authenticity.
Can not find your Product?
Double-check spelling – Try alternate names or generic terms
Call our pharmacists at +92-300-2472636 for assistance
Ask about alternatives – We can suggest equivalent approved medicines
If your desired product is unavailable now, check back soon, or let us help source it for you!
Can I change or cancel my order?
Yes! You can change or cancel your order:
Before confirmation call: Contact us immediately at +92-300-2472636
After confirmation: We’ll do our best to accommodate changes if your order hasn’t been processed
How to Track My Order?
Once you confirm your order you will get emails on your given email address about your order status.
How to Use Your Shopping Cart
1️⃣ Add Items – Browse products and click “Add to Cart”
2️⃣ Review – Check quantities, prices, and items before checkout
3️⃣ Edit – Easily remove items or adjust quantities
4️⃣ Checkout – Proceed securely when ready
💡 Tip: Apply promo codes in your cart for instant discounts!
How do I avail discounts & offers in orders?
1️⃣ Check Our Offers Page – Visit meridawai.pk/ for current promotions
2️⃣ Apply Promo Codes – Enter code at checkout for instant savings
3️⃣ Subscribe for Deals – Get exclusive discounts via Whatsapp/email
💰 Pro Tip: Some products have automatic discounts – no code needed!
Do you provide invoice?
Yes we do provide invoice in every order. In case you did not get invoice you can also request for invoice via email/Whatsapp.
How to Complaints
📧 Email: customersupport@meridawai.pk
⏳ Resolved within 48 hours (usually).