Privacy Policy

Meri Dawai (“we,” “us,” or “our”) operates https://www.meridawai.pk/ (the “Site”), an online pharmacy selling medicines, healthcare products, and medical equipment in Pakistan. We are committed to protecting your privacy and ensuring the security of your personal and health-related information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data in compliance with Pakistani laws, including the Personal Data Protection Bill (draft) and the Pakistan Electronic Crime Act (PECA), 2016 .

By using our Site, you consent to the practices described in this policy. If you disagree, please refrain from accessing our services.

1. Information We Collect

We collect the following types of information:

A. Personal Information

  • Identifiers: Name, email, phone number, shipping/billing address, CNIC (for prescription verification), and payment details (processed securely via third-party gateways).
  • Health Data: Prescriptions, medical history (if provided for order fulfillment), and product preferences.
  • Account Details: Username, password, and order history.

B. Non-Personal Information

  • Device Data: IP address, browser type, cookies, and browsing behavior (e.g., pages visited).
  • Transaction Data: Order details, payment method, and delivery preferences.

2. How We Use Your Information

We process your data for:

  • Order Fulfillment: To process payments, deliver products, and verify prescriptions (as required by law).
  • Communication: Sending order confirmations, shipping updates, and customer support responses.
  • Legal Compliance: Screening for fraud, complying with PECA, and responding to legal requests (e.g., court orders).
  • Improvements: Analyzing Site usage via tools like Google Analytics (opt-out available).

3. Data Sharing & Disclosure

We may share your information with:

  • Third-Party Service Providers: Pharmacies, courier partners, and payment processors (e.g., JazzCash, Easypaisa) to complete orders.
  • Legal Authorities: If required by PECA or other Pakistani laws 610.
  • Business Transfers: In case of mergers or acquisitions, with assurances of continued privacy.

We do not sell your data to marketers without explicit consent.

4. Data Security Measures

  • Encryption: SSL/TLS for secure transactions.
  • Access Controls: Limited employee access to sensitive data.
  • Retention: Data is stored only as long as necessary (e.g., order records for 5 years per tax laws).

5. Your Rights

Under Pakistani laws (where applicable), you may:

  • Access/Correct Data: Request a copy of your data or update inaccuracies.
  • Withdraw Consent: Opt out of marketing emails (via “Unsubscribe” links).
  • Delete Data: Request erasure of non-essential data (e.g., account details).

To exercise these rights, contact info@meridawai.pk.

6. Cookies & Tracking

We use cookies to:

  • Enhance user experience (e.g., saved cart items).
  • Analyze traffic via Google Analytics (opt-out via Google’s tool).

You can disable cookies in browser settings, but some Site features may not function.

7. Third-Party Links

Our Site may link to external websites (e.g., payment gateways). We are not responsible for their privacy practices.

8. Policy Updates

We may revise this policy periodically. Changes will be posted on this page with an updated “Last Revised” date.

9. Contact Us

For questions or complaints, contact:
Meri Dawai
Email: info@meridawai.pk
Website: https://www.meridawai.pk/

Note: This policy aligns with the Personal Data Protection Bill (draft) and PECA. If the Bill is enacted, we will update our practices accordingly